Toll Free: 800-831-3744
Local: 440-564-7756
info@portmanelectric.com
OH License #EL18634

Testimonials

05/25/2017
Portman Electric was a one stop shop and was able to provide the materials, electrical labor, and plumbing labor (Generator is powered by natural gas, so a gas line needed to be run). They were knowledgeable during the quotation process, responsive, and most importantly, they did great work. My dad is retired commercial/industrial electrician 40+ years) and was very impressed with the quality of the work and their equipment. They were able to complete this complex project in one day which minimized the disruption. We are very happy to now have an electrical panel and service that meets code and a whole house standby generator for power outages that happen more frequently than you think. I highly recommend Portman Electric and would definitely use them again.



 

05/03/2017
It was a lot of work but Adam and Dennis were patient, hardworking, professional, and very pleasant. All debris was cleaned up. All work was explained. All testing was performed with customer.



 

Dustin helped us choose the stand-by generator solution that best met our needs. The installation crew was punctual and hardworking. They worked hard despite our house and yard's obstacles. Everything (including some other electrical work) was completed within the day. We are pleased with their work and service.



 

We had intended to get at least two estimates; however, after Dustin left our home, my husband was totally sold. Dustin is a real asset to Portman. Neat, smart, and willing to put in as much time as necessary to answer all our questions. The weather was still not ideal (February) and we were able to agree to do the install in March. Our house was built in 1930 and so it needed a new electric drop and a gas meter upgrade to meet the needs of the generator. All that was discussed agreed to up front so there was no delay. The only glitch came from the city permit clerk. The price of small town living.



 

Dustin came out to give us a quote on the project during the summer. He was right on time for this appointment, and was very thorough in both his presentation and answering all the questions I had about the project. Within a day, I had the quotes for the two potential Generac units we could have used for the project. We then scheduled the project (full day) for a mutually agreeable time. The installation crew (2 electricians and 1 plumber for the gas line) were on-site right on time and reviewed the game plan for the installation with me. From there, they got right to work, being very careful to lay protective coverings on the flooring in the house. The project was done as agreed, and then they gave me a run through of how the unit worked, maintenance, etc. A couple of weeks later, they came back and met with the city inspector to finalize the required inspection of the unit and related installation. I would definitely recommend Portman Electric for the installation of a generator, and would also consider using them for other electric projects around the house. Nice work by the Portman team!



 

They were very professional from the quote to the installation. The work site was clean and neat when they left.



 

Dustin repaired our generator by replacing the manual switch and control panel in our generator's transfer switch. He also did maintenance including changing the oil, checking the belts, etc. In addition, he tested the generator to ensure it was functioning properly. Dustin is one of the most professional service providers we have had to do work in our home. He was also courteous, timely, and knowledgeable. We will be hiring Portman Electric to do all of our future generator maintenance.



 

Portman provided excellent service from initial point of contact through installation. On initial contact we received a return call from Dustin Pettry who scheduled a convenient evening call to assess our needs and provide a quote. I originally saw him on a local TV station covering the benefits of a standby generator and was impressed by his presentation. In researching Angie's List they are A rated and all reviews on generator instatllations were very positive. He provided my request for references in my area which were very positive. I also checked with our City who reported a number of installations in the city and no reported issues. Based on our needs we selected the 17kw whole house generator. A convenient date was scheduled and the unit was installed. The installation crew was excellent. They were efficient and cleaned up after the installation. The required city inspection was conveniently scheduled within the week. The owner Jeff Portman was on-site for the inspection and took the time to answer any additional questions I had. We had a summer storm shortly after installation which knocked power out so the unit was quickly tested and performed as advertised. Recently their office initiated a call to schedule my annual maintenance check. Very impressed by their overall quality of service. The price included taxes, permit and a 5 year extended warrantly offered through Angie's List.



 

Very easy folks to deal with. Called, made appointment, they came while I was at work then called me and billed the service call to my charge card. As always they were very cordial on the phone and came exactly as scheduled.
Description of Work: Annual service of Generac generator



 

The team was awesome! They showed up on time, did all the complicated wiring and installation work, cleaned up afterwards, hauled away the trash, and showed me everything I needed to know.



 

After much online searching I asked for an in-house survey by Kohler and Generac generators from local providers. Dustin from Portman won my business. He quickly assessed what size generator was required for a whole house solution. By putting the air-conditioner on a lower priority (the system would shut it down if demand went too high), I got by with a smaller unit. This, also, allowed me to have all the electrical switching done at the meter and not at my inside panel. The contract was signed and an install date selected. As is normal with me I had a few more questions. Dustin quickly answered them all by phone or email. The installation day arrived along with brutally cold weather conditions (5-10 F). They showed up around 9 AM and worked without a break till the job was done around 3 PM. The installation crew (Adam, John and Dennis) were knowledgeable, friendly and took extra precaution to prevent damage to my home.



 

They prepared the site for a new generator, installed the generator, put in a new transfer switch for the generator in our electrical box, replaced a sensor in the portable remote which signals any issues with the generator and replaced a ceiling light in our basement. The service was good. We did not have any problems. They showed up when they said they would. They scheduled us in a timely manner. Everyone was nice, friendly and knowledgeable.



 

Showed up on time, did not take any breaks and were here all day, cleaned up and ran sweeper when they were done. Very polite, very professional & very courteous and respectful--would definitely recommend this company.



 

Called Portman and requested information about a standby generator - at the time we hadn't decided for certain if we would purchase but wanted to see our options. Dustin came out several days later to assess our electrical needs, explained options and provided an estimate several days later. Dustin was very helpful and answered all of our questions very thoroughly. Once we decided to move forward, Dustin provided me with sizing to contact the gas company in prep for the installation. A new gas meter and service line were required to support the generator. Was contacted by Portman about 4 weeks later to schedule an installation date. The installation went very smoothly - Adam and Dennis did an excellent job and were very neat and tidy with their work. Everything was cleaned up to my satisfaction and, upon completion of the work, Adam walked me through the generator and components and explained things very thoroughly. City inspection of generator yielded no issues. Very satisfied with the job and would definitely use Portman Electric in the future.



 

They were very helpful in what their recommendations were. They were not condescending. Diane and Donna from the office staff are wonderful.



 

Deck lights converted from gas to electric with a switch inside and a tie in to the electric panel. Also we needed the gas line capped which Portman does as well. After 5 estimates we decided Jeff Portman was the best. He explained that retrofitting the existing gas heads would be too costly & suggested buying new heads from Mars electric. Five lamps in all needed to be converted. Joe & John did the install. Total professionals. They were polite and had no attitude. They listened to our concern for the location of the switch and said that they would do what it took to make us totally satisfied with the job. We now have beautiful functional deck lights & will use Portman again. Excellent electric contractors! Trust me call Portman, this company is realistic and professional and they get the job done. They have an experienced crew that are real electricians not trainees.



 

I checked around on price and they were the lowest, then they threw in an extended warranty because I attended the Home and Garden Show and still took the Angie's List coupon. They arrived right on time, were very neat and professional. My house is 80 years old and the wiring is not the best. They spent a considerable amount of time on the fuse box, tightening wires that were installed poorly and even changing two fuses that they said were too small for the load - ALL AT NO ADDITIONAL CHARGE. We own two industrial buildings and in the future will call Portman for our electrical needs. They were great.



 

Portman was outstanding, very professional and cost was good. We checked other companies for generators and Portman's price was the best. They came out right when they said, laid tarp throughout work area to keep it clean, helped to identify electrical breakers to put on the panel and were thoroughly professional. I can't think of a single issue we had with them. Would absolutely use them again, in fact, they are installing my mother's generator later this month.



 

Electrical power occasionally goes out in this area. In October 2012, when Hurricane Sandy came through northern Ohio, the power was off for a week. After dealing with the reconstruction caused by the storm I wanted to get a backup generator.
I contracted three companies I found on Angie's list. There were several reasons I chose Portman Electric
- It was obvious that Portman Electric installs many backup generators, in comparison to other companies who occasionally install a generator. Doing this on a regular basis gave me confidence the job would be done correctly
- Portman services the generator they install. Other companies refer service to a third party
- A backup generator requires connections to the electric and (in this case) gas supply. Portman was the only company who would take care of the entire jobs. Other companies would take care of part of the job - either electric or plumbing - and I had to coordinate with a contractor who took care of the other part of the job.
I scheduled the installation date two months in advance. I received a call two weeks prior to the installation, and the morning of the installation, to confirm the appointment. I was advised the power to the house would be off for an hour or two (both during the initial estimate process and on the appointment confirmation calls). It was suggested the heat be turned up earlier in the day to make up for the period of lack of power.
The area where the generator was being installed had about a foot of snow. The crew removed the snow and cleared the area. The gas line had to be buried, and a trench was dug for the gas line in an area where the ground was frozen.
The installation is very neat. It's obvious that providing installation quality is important to his company. The entire installation took about four hours. Dustin Petrey, the person who did the initial estimate and one of the installers, showed me the important areas of the generator, gave me information about its weekly test and answered all other questions I had.
The Portman Electric crew did an excellent job and I highly recommend them.



 

Showed up on time. Justin and his co-worker were plesant and very professional. They went right to work installing the new 17k generac generator. Justin noticed that a prior electrician had made a mess of our 400 amp panel. He went out of his way to rewire the panel and bring it up to code. Everything they did was very neat and professional. When the job was finished you would never know they were there. I am going to have them back to do outside lighting in the spring.



 

I can not say enough about the professionalism shown by all of the staff I dealt with was simply outstanding. All the people I had an interaction with from Dustin, the scheduler, and most of all the installation team are outstanding.
The day of the installation arrived and so did the installers, very punctual. They provided an estimate of how long the installation would take and went right to work. Before they turned off the power they informed me so I would be able to shut down our computers.
Overall I was very impressed with the installation. They cleaned up all the areas they worked in both inside and outside.
I will use them in the future for any electrical work I need done.
As a retired regional service manager I can really appreciate the outstanding and professional team Portman Electric has working for them.



 

We met with Dustin in August, 2013. He was very knowledgeable and gave a full explanation of their product and what to expect with the installation. He checked all locations that would be necessary for the installation. These included the electrical box, the generator unit, and the gas line. He showed pictures so we fully understood what to expect with each step. He promised all permits, inspections, and specialty work such as gas line hookup would be handled by licensed professionals. Additionally he assured us that all work would be completed in one day.
They did exactly what they promised. Every person on their crew was polite, pleasant and respectful. All seemed quite skilled at their task. We also are very pleased with the neatness and appearance of the unit and the new electrical box. It seems they use quality materials. We also like the self checking function that is built into our generator. We already has an occasion to experience what it was like to lose power and have the generator kick in. Great to know we have that protection.



 

Called for an estimate...Dustin came out and was very informative and professional. They may not have been the least expensive but in my experience sometimes you get what you pay for, and with this upgrade to our home we wanted to make sure we chose wisely. And it seems we did! Very happy with the install and cleanup! I would definitely recommend them to family and friends.



 

After losing my electric service for over three days in 2012, I decided to have a backup generator installed. I selected Portman Electric because of their references on Angie's List. This was also the time to have my 59 year old electric service boxes updated. The location for the generator and the paths for the gas and electric lines were established by Mike and I and the gas line sub-contractor at the time of the initial review and prior to receiving the proposal from Dustin. From the proposal I selected the larger generator so the whole house would be covered with my careful use of the circuits. Dustin and Adam arrived on time on the selected day and began work right away. Adam took charge of the electric panel installation. I had several electric boxes in an ugly configuration, but Adam was able to consolidate them into one neat modern circuit breaker panel. His work was meticulous and orderly. I understand the before and after pictures of the fuse panel have already been used by Portman as a selling point. Dustin proceeded with placing the generator at the desired location and establishing the path for the electric conduit and gas line. The lines were neatly placed in position as initially determined. Dustin connected the generator to the many wires in the conduit between the generator and the transfer switch which is mounted next to the new circuit breaker panel. He also connected the remote monitor which is mounted in the house so I can check on the condition of the generator. The sub-contractor, selected by Portman, for the gas line arrived on time and proceeded to intall the additional gas line. This sub-contractor worked closely with Dustin and Adam providing another set of hands as needed. The house was without gas or electricity for the entire day but they completed the entire job in one day. The entire job was done very neatly and professionaly. I am very pleased.



 

Dustin did an excellent job of determining the size and type of generator we needed, the proper placement and the necessary gas and electrical connections. Once we agreed on the contract, the installation was scheduled promptly and was done smoothly. Dustin himself was here for the job and made sure everything was working correctly. Couldn't ask for better.



 

For years we had wanted a generator. We were tired of roughing it every time the power went out. One day we were following a van with a Generac logo on it so we called the number on the van and the guy came out to give us an estimate. He really was of little help. He wasn't sure what size generator we would need or when he might be able to do it, he'd get back to us with a price and more information. Well we never heard from him again. That's when I decided that I should probably call Portman Electric, after all the Angies List coupon had been hanging on the fridge for months!!! We scheduled an appointment with the secretary and a couple days later Dustin was at our door step. He was EXTREMELY knowledgeable. He had pictures from previous jobs, explained the difference between the generators and the installation process. He left us with 3 options to choose from. No pressure. We called him with our decision and 4 weeks later Dustin and Adam were back for the installation! They arrived on time and were all business. They let us know when they needed to turn off the power, relit all pilot lights, went over the unit with us and they left our house cleaner than when they started! They were very polite and respectful. We can't say enough. We are VERY happy.



 

It was a bad weather day but the crew arrived ~10AM as scheduled. Doing electrical and gas hookups in the rain is not my idea of having fun but the techs made their schedule and were finished, in including a clean up, by about 3PM. Friendly, cheerful, and efficient would be a good description of everyone that I have met from Portman. Great company to work with!



 

Over the last few years we had discussed getting a backup generator, especially after power outages lasting for hours. The outage earlier in 2013 during relentless driving rain lasted 23 hours and was followed by three inches of water in our basement. Using a portable generator (and staying up all night to keep it fueled) we drove our sump pump to exhaustion and the battery back-up pump failed as well. Initially we leaned toward a smaller selected-circuit backup system. After seeing Portman trucks in our general area and reading favorable reviews on Angie's List we called the company and made an appointment for a site assessment. Dustin Pettrey came out, looked at our situation outdoors and indoors, and within a matter of days came back with a choice of proposals in an email. Since the cost differential between a selected-circuit system and a whole-house backup system was not all that much, we decided on the latter and contracted to have the work done. Mr. Pettrey and his colleague came out and placed the generator on the optional poured-concrete pad we selected in a perennial bed I had cleared of its plants. The connection to the natural gas line was neatly and sturdily made with multiple support struts. The indoor electrical connections required making changes to the two electrical boxes. Mr. Pettrey gave us complete paperwork on the system and informed us of the maintenance and upkeep required. All work was accomplished tidily with no scrap, dust or metal shavings left behind. We also appreciated receiving the extended warranty benefit because of the Angie's List connection. The professionalism we enjoyed at every step of the process from our first phone call of inquiry was reassuring and inspired confidence that we were doing the right thing.



 

I was very happy with the service and quality of the work. They arrived on time, took their time to do all the work in orderly fashion and cleaned up like they were never there. You can't even tell anyone was working in area where new generator is sitting the surrounding grass was completely undisturbed. I had one miscommunication on what I wanted in regards to the panel and they worked with me and resolved the issue to my complete satisfaction no questions asked.



 

My wife said "no more" when the power went out for 3 days and we saw they had power just across the street. I had no trouble with getting through and setting up an appointment. Dustin came out, said it would be no problem with the setup and we went over the options. I really do not remember too much delay, but there was some slowed shipping from hurricane Sandy, but it was a small delay. Whenever I called for an update, Dustin or the young women at Portman would call me back within a day or even pick up the phone, but they are always busy. Dustin came out with 2 other installers and within a few hours we had a whole house 17kw gererator in place and it looked and worked great. I had already moved plants from the area for the generator and they came in and used stones and wood to level it out and make it look like a great addition to my back yard. Dustin came in after all the installation was done and took my wife and me through what they did and what we had to do which turned out to be nothing. We have not had a power failure since then, but we hear the gerator test itself every Saturday. This was a great experience, expensive, but great. If you shop around for other brands of gerators, you will find them more expensive. It took us a couple of years to save up for this one, but the safety is worth it. The other thing that I think Dustin did well was setting up and being around for the city inspector to come to the house, one more thing I did not have to worry about. Thanks Dustin and everyone at Portman. I will be calling you about some electrical additions to my basement when I can.



 

Outstanding Experience from initial contact through completed installation. Sales presentation was factual and based on our needs, not on their preferences. Allowed us time to consider quote and compare with other offers. Estimate was middle of the road, but based on reviews, and subsequent work, well worth the extra cost. Upon acceptance of contract, work was scheduled in a timely manner and staff arrived on time and ready to work. The proper leg work and local permits were filed ahead of time, (many contractors skip this part), preplans were made and all materials on site. Staff was professional, courteous, and willingly answered all my inquiries during the installation. A few unexpected issues were experienced during the installation and the owner himself came out to assist in the resolution and lend a hand in completing work on time due to these delays. I was gratified to see the owner pitch in so readily to help. He even "manned a shovel" to help with the back fill. The staff observed during the dig that my soil was especially rocky and suggested they place the gas line in a PVC sleeve to better protect it from damage. This was NOT in the estimate, NOT required by code, but plain old good practice and attention to detail. They also did this at NO ADDITIONAL CHARGE. On completion of the work, they thoroughly tested the system and explained to me all aspects of operation and maintenance I, as owner needed. In addition, they inspected my entire distribution system and made me aware of additional work needed to maximize safety and bring the system up to current code compliance.
I cannot recommend this company highly enough. A MUST CONSIDER for electrical work especially head end distribution and generator installs.



 

Dustin provided us with recommendations and a cost estimate for two alternatives after a detailed discussion of our needs and of the capabilities of different units. The actual installation was understandably delayed a bit by the work that the gas company had to do and because Dustin attended the special training course to take care of our special requirements. On the day of the installation, they arrived promptly. The installation of the generator, new wiring, rewiring, and new gas plumbing was carried out neatly and everything was cleaned up following the installation. All work was finished by 4 p.m.



 

Dustin came out quickly (there was an opening in his schedule) and gave us an estimate within an hour. He answered all the questions we had at that time and followed up on email with other questions throughout the process. Once we committed and we set up a time, he arrived promptly and completed all the work. He took into consideration our request to install the unit a little above ground level and installed the transfer switch inside the garage after we expressed concern about it being outside. He also replaced our aging electrical panel and even handled a few odd electrical jobs we had asked for. The site was clean and neat before they left and they explained how everything worked. (They even painted the piping to match our gray siding.)



 

I had called another electrical contractor who advertised in a local paper, but after 3 phone calls, they never responded to even offer a quote. Generac recommended Portman Electric. I did a BBB search and read reviews by other customers before I called Portman. Dustin scheduled an appointment for Saturday morning. He reviewed our house, the appliances, the furnace and A/C, and the electric and gas. Dustin was very thorough, professional, and courteous. I had researched Generacs and talked to other people who owned them. Dustin explained everything in detail and made sure I understood everything.

He emailed my quote that next Monday and suggested a 10 Kw unit that would easily handle our A/C unit load. I paid a deposit to place the order, knowing that it would be 6-8 weeks before the unit would be available. I guess so many people were placing orders, the company in WI was severely backlogged. They hired 400 employees to increase production.

Dustin called me in late February to set an appointment for March 7. He and another installer arrived that morning and immediately began prepping the gas and electric hook-ups and the site for the placement of the generator unit. They kept me informed about what they were doing and asked me when it would be okay to shut the power and gas lines off to make the connections. My wife is disabled and Dustin was worried that they would adve

I left to go to work and they completed the installation. Dustin called me to let me know all was done. It took about 4 hours. When I came home, the generator was in place, the gas and electrical connections were neatly done and looked great, the area was cleaned of all debris, as if they had never been there.

Dustin came back that evening to go over the operation of the generator, the transfer switch, the controls, and ran it through a shutdown and transfer cycle so I could watch it operate.

The unit automatically cycles on once each week for 10 minutes at a preset day and time. It is as loud as a standard lawnmower and the noise of the generator is not noticeable from inside the house.



 

From the start this was an exceptional experience. I located this company on Angie's List. They promptly contacted me and made an appointment to inspect my home. They provided several written options for my consideration. They also pointed out a minor problem with my meter box which they would also fix. After speaking with other contractors and exchanging several email and phone inquiries with Dustin at Portman Electric I decided to go with them. Within a week of signing the contract a date was set and installation completed. They arrived timely and completed the installation in a few hours. They tested the unit and reviewed the system operation with me. They cleaned up after completing the job leaving everything in good condition. I am sure I will hire them again for my electrical needs. What I felt most comfortable about was they are licensed electricians, were an authorized dealer and they provide the service and maintenace for the generator. I highly recommend them.



 

Dustin provided a detailed quote and reasonable price. The installation was on time. I observed the installation, which was done very well with good clean-up.



 

Our experience with Dustin Pettrey was good. He was on time and was professional. We spent around $200. We would use him again in the future.



 

On the day of the installation, Dustin and Jason arrived in the morning as scheduled..They inspected the work site and discussed with me the best plan of action, then they got to work. The job took about 6 hours of continuous work. They ran gas and electric lines to my existing utilities and installed a box for the generator next to my existing electic panel. They even straightened out and reset some of my existing breakers to a neater pattern. The work they did in the basesment and outside was so neatly and profesionally done that you could not even tell that they did any work there. The generator outside was placed on a limestone base with treated lumber along the outside edges, none of my shrubs were disturbed. They cleaned up after the work was done, I could not even tell they had been there and it was one of the muddiest days of the season.



 

Choosing and installing a generator from Portman Electric was made as easy as can be by Dustin Pettrey. He was truly a pleasure to work with from beginning to end.



 

Dustin Pettrey and his team did an excellent job from an initial evaluation to the very end. The job was performed during one day, very efficiently and cleanly. They even replaced an old grounding pipe, which wasn't in a good shape, and insulated the grid wires coming to the house. I was very pleased with this project.



 

Everything went very well. Dustin was very responsive before, during, and after the installation. now all we have to wait for is a power failure which we hope doesn't come.



 

Jeff, I just wanted to let you know how happy I am with the electrician you sent - Tim. He was definitely the right guy for this job on my RV. I guess it helped that he is also an RV enthusiast, be he wouldn't deviate from the plane even against all odds and 90 degree plus heat. I was ready to have him run a new line but he knew how improbable it was that the line itself was bad and knew there had to be a bad link somewhere. I told him I'd kiss him if he found it, but I only shook his hand instead. In addition to being very knowledgeable, he was a damn nice guy. Thanks again for Tim and thanks for sending him in such a timely manner. Your company shines above the rest of the crowd.

Jim
Bainbridge Township

 

Portman Electric did a fantastic job at our home with all the electrical work required to install a hot tub. Their prompt service and good price was greatly appreciated. Not only did Tim our electrician complete the project that he quoted but he also solved a septic tank pump issue we were experiencing that saved us a lot of time and money. From my initial conversation with Jeff and his crew they were all very professional. I highly recommend Portman Electric to anyone looking for a reliable, competent and professional electrician.

Brent Grunden
Chagrin Falls, Ohio

 

As both the Maintenance & Engineering Manager over the past 30 years at a 60 year old manufacturing facility I've seen a lot of change as technology and product lines are replaced. With these projects you learn who is in business for the long term and who not only has their interest at heart but yours as well. Portman Electric has always gone above and beyond what was initially agreed to and has been one contractor I've come to rely on to complete all work in a safe, professional and cost effective manner.

Randy Cooke
Chardon Custom Polymers

 

Clark Rubber and Plastics has used Portman Electric for small projects over the years, so when we embarked on our large addition we turned to Portman Electric for our equipment electrical needs. Our manufacturing is very important to us, so price is only part of the equation. Quality and timing are also extremely important. In the end we were very pleased in our decision to go with Portman Electric.

Greg Clark
Clark Rubber and Plastics Co.

 

After years of adding CNC machines at our manufacturing facility we began having problems with sufficient power to run the equipment. We called Portman Electric in to analyze the situation and really had a great experience. Jeff's level of professionalism and his crew's expertise quickly had our shop operating smoothly. We were so pleased that we call Portman in any time we get a major piece of machinery that needs installed.

Paul Spangler
Drummond Corporation

 

Please relay to your entire group for me, my thanks for the hard work in getting our projects completed on time and within budget. The workmanship is always spot on! Portman Electric continues to deliver excellent workmanship, with a fast turn-a-round, and with a price that consistently beats the competition. On behalf of Pentair Chardon, Thanks again to the Portman Electric team for their collective great efforts.

Terry S. Croyle.
Pentair Filtration

"They were very helpful in what their recommendations were. They were not condescending. Diane and Donna from the office staff are wonderful."


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