I had called another electrical contractor who advertised in a local paper, but after 3 phone calls, they never responded to even offer a quote. Generac recommended Portman Electric. I did a BBB search and read reviews by other customers before I called Portman. Dustin scheduled an appointment for Saturday morning. He reviewed our house, the appliances, the furnace and A/C, and the electric and gas. Dustin was very thorough, professional, and courteous. I had researched Generacs and talked to other people who owned them. Dustin explained everything in detail and made sure I understood everything.
He emailed my quote that next Monday and suggested a 10 Kw unit that would easily handle our A/C unit load. I paid a deposit to place the order, knowing that it would be 6-8 weeks before the unit would be available. I guess so many people were placing orders, the company in WI was severely backlogged. They hired 400 employees to increase production.
Dustin called me in late February to set an appointment for March 7. He and another installer arrived that morning and immediately began prepping the gas and electric hook-ups and the site for the placement of the generator unit. They kept me informed about what they were doing and asked me when it would be okay to shut the power and gas lines off to make the connections. My wife is disabled and Dustin was worried that they would adve
I left to go to work and they completed the installation. Dustin called me to let me know all was done. It took about 4 hours. When I came home, the generator was in place, the gas and electrical connections were neatly done and looked great, the area was cleaned of all debris, as if they had never been there.
Dustin came back that evening to go over the operation of the generator, the transfer switch, the controls, and ran it through a shutdown and transfer cycle so I could watch it operate.
The unit automatically cycles on once each week for 10 minutes at a preset day and time. It is as loud as a standard lawnmower and the noise of the generator is not noticeable from inside the house.
From the start this was an exceptional experience. I located this company on Angie's List. They promptly contacted me and made an appointment to inspect my home. They provided several written options for my consideration. They also pointed out a minor problem with my meter box which they would also fix. After speaking with other contractors and exchanging several email and phone inquiries with Dustin at Portman Electric I decided to go with them. Within a week of signing the contract a date was set and installation completed. They arrived timely and completed the installation in a few hours. They tested the unit and reviewed the system operation with me. They cleaned up after completing the job leaving everything in good condition. I am sure I will hire them again for my electrical needs. What I felt most comfortable about was they are licensed electricians, were an authorized dealer and they provide the service and maintenace for the generator. I highly recommend them.
Dustin provided a detailed quote and reasonable price. The installation was on time. I observed the installation, which was done very well with good clean-up.
Our experience with Dustin Pettrey was good. He was on time and was professional. We spent around $200. We would use him again in the future.
On the day of the installation, Dustin and Jason arrived in the morning as scheduled..They inspected the work site and discussed with me the best plan of action, then they got to work. The job took about 6 hours of continuous work. They ran gas and electric lines to my existing utilities and installed a box for the generator next to my existing electic panel. They even straightened out and reset some of my existing breakers to a neater pattern. The work they did in the basesment and outside was so neatly and profesionally done that you could not even tell that they did any work there. The generator outside was placed on a limestone base with treated lumber along the outside edges, none of my shrubs were disturbed. They cleaned up after the work was done, I could not even tell they had been there and it was one of the muddiest days of the season.
Choosing and installing a generator from Portman Electric was made as easy as can be by Dustin Pettrey. He was truly a pleasure to work with from beginning to end.
Dustin Pettrey and his team did an excellent job from an initial evaluation to the very end. The job was performed during one day, very efficiently and cleanly. They even replaced an old grounding pipe, which wasn't in a good shape, and insulated the grid wires coming to the house. I was very pleased with this project.
Everything went very well. Dustin was very responsive before, during, and after the installation. now all we have to wait for is a power failure which we hope doesn't come.
Jeff, I just wanted to let you know how happy I am with the electrician you sent - Tim. He was definitely the right guy for this job on my RV. I guess it helped that he is also an RV enthusiast, be he wouldn't deviate from the plane even against all odds and 90 degree plus heat. I was ready to have him run a new line but he knew how improbable it was that the line itself was bad and knew there had to be a bad link somewhere. I told him I'd kiss him if he found it, but I only shook his hand instead. In addition to being very knowledgeable, he was a damn nice guy. Thanks again for Tim and thanks for sending him in such a timely manner. Your company shines above the rest of the crowd.
Portman Electric did a fantastic job at our home with all the electrical work required to install a hot tub. Their prompt service and good price was greatly appreciated. Not only did Tim our electrician complete the project that he quoted but he also solved a septic tank pump issue we were experiencing that saved us a lot of time and money. From my initial conversation with Jeff and his crew they were all very professional. I highly recommend Portman Electric to anyone looking for a reliable, competent and professional electrician.
Chagrin Falls, Ohio
As both the Maintenance & Engineering Manager over the past 30 years at a 60 year old manufacturing facility I've seen a lot of change as technology and product lines are replaced. With these projects you learn who is in business for the long term and who not only has their interest at heart but yours as well. Portman Electric has always gone above and beyond what was initially agreed to and has been one contractor I've come to rely on to complete all work in a safe, professional and cost effective manner.
Chardon Custom Polymers
Clark Rubber and Plastics has used Portman Electric for small projects over the years, so when we embarked on our large addition we turned to Portman Electric for our equipment electrical needs. Our manufacturing is very important to us, so price is only part of the equation. Quality and timing are also extremely important. In the end we were very pleased in our decision to go with Portman Electric.
Clark Rubber and Plastics Co.
After years of adding CNC machines at our manufacturing facility we began having problems with sufficient power to run the equipment. We called Portman Electric in to analyze the situation and really had a great experience. Jeff's level of professionalism and his crew's expertise quickly had our shop operating smoothly. We were so pleased that we call Portman in any time we get a major piece of machinery that needs installed.
Please relay to your entire group for me, my thanks for the hard work in getting our projects completed on time and within budget. The workmanship is always spot on! Portman Electric continues to deliver excellent workmanship, with a fast turn-a-round, and with a price that consistently beats the competition. On behalf of Pentair Chardon, Thanks again to the Portman Electric team for their collective great efforts.
Terry S. Croyle.